Shipping policy
Effective Date: October 2023
At Maple & Rhine, we want to ensure that you receive your order in a timely and hassle-free manner. Please read our Shipping Policy to understand how we process and deliver your purchases.
Order Fulfillment
Typically, it takes 3–7 business days to fulfill an order. After this processing time, your order will be shipped out. The actual delivery time may vary based on your location.
Estimated Shipping Times
The estimated shipping times based on your location are as follows
| Country | Estimated Shipping Time |
|---|---|
| Canada |
3–4 business days
|
| USA |
3–4 business days
|
| Europe |
6–8 business days
|
| Japan |
4–8 business days
|
| International |
10–20 business days
|
Please note that these are approximate times, and actual delivery times may vary depending on factors such as local postal services and customs processing.
Shipping Origin
We work with a global order fulfillment company that has facilities worldwide. Your order may be shipped from various locations based on product availability and proximity to your shipping address.
Customs and Tax Fees
For international orders, additional customs and tax fees may apply. These fees are determined by your local customs office and are beyond our control. Customs policies vary from country to country, so we recommend checking with your local customs office to understand if duties and taxes are applicable to your purchases.
Delayed Shipments
If your order has not arrived within the estimated delivery time, please follow these steps before reaching out to us:
- Check your shipping confirmation email for any errors in the delivery address.
- Contact your local post office to inquire if they have your package.
- Inquire with your neighbours to see if the courier left the package with them.
If the shipping address was correct, and the package is not with your local post office or neighbors, please contact us through our contact page. We will investigate the issue and provide assistance.
Address Mistakes
If you find a mistake in your delivery address after your order has been placed, please note that the cost of reshipping the order will be at your expense.
Thank you for choosing Maple & Rhine. We aim to provide you with quality products and a smooth shopping experience. If you have any questions or concerns regarding our Shipping Policy, please contact us through our contact page.